This LIFE Connect App Privacy Policy ("Agreement") explains how Sri Lanka Insurance Life Ltd ("Company") collects, uses, and protects your information when using the LIFE Connect mobile application.
Purpose
The LIFE Connect App provides secure access to insurance services, business information, and policy servicing facilities to improve customer service.
Information We Collect
We may collect the following categories of information:
- Contact Information: Full name, email address, mobile number
- Identifiers: User ID, policy number, NIC or similar identifiers
- Account Information: Login credentials and profile details
- Usage Data: App usage behavior and interactions
- Device Information: Device type, OS version, app version
How We Use Your Information
Your data is used to:
- Authenticate users and provide secure login
- Deliver insurance services and policy management
- Process user requests and transactions
- Improve application performance and user experience
- Provide customer support
Data Linked to You
All collected data is linked to your identity and used to provide personalized services.
Security
All communications are secured via encrypted channels. We implement appropriate security controls including secure APIs and access restrictions. However, no system is completely secure.
Login Account Security
Users are responsible for maintaining the confidentiality of login credentials. Unauthorized use is strictly prohibited.
Information Collection and Use
The information collected is used only for purposes described in this policy and is not shared except as stated.
Log Data
In case of errors, we may collect log data such as IP address, device name, OS version, and usage statistics.
Third-Party Services
The app may use third-party services such as Firebase (analytics and crash reporting). These services may collect limited data required for functionality.
Data Sharing
We may share data:
- With internal secure systems of Sri Lanka Insurance Life Ltd
- With trusted third-party providers (if applicable)
- When required by law or regulatory authorities
Data Retention
We retain your data only as long as necessary for operational and legal purposes.
Your Rights
You have the right to:
- Access your personal data
- Request corrections
- Request deletion of your data
Children’s Privacy
This application is not intended for children under the age of 13.
Links to Other Sites
The app may contain links to external sites. We are not responsible for their content or privacy practices.
Changes to Privacy Policy
We may update this policy from time to time. Changes will be posted on this page.
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