SLIC Life Pulse – Privacy Policy

Sri Lanka Insurance Corporation Life Ltd. (SLIC Life)

Sri Lanka Insurance Corporation Life Ltd. (“SLIC Life”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SLIC Life Pulse mobile application (“App”).

By installing, registering for, or using the App, you agree to the terms of this Privacy Policy.

1. Purpose of the App

SLIC Life Pulse is a voluntary mobile application designed to provide customers with convenient access to:

Policy information
Online premium payments (via CyberSource payment gateway)
Digital documents and communication
Value-added customer services

The features and documents available through the App may vary at the discretion of SLIC Life.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

Full name
National Identity Card (NIC) number
Email address
Mobile number
Residential address
Policy or contract numbers
Other information required for identity verification or to enable app features

2.2 App Usage and Log Data

We automatically collect diagnostic and technical data, including:

Device information (device name, OS version, model)
IP address
Date/time of usage
App configuration details at the time of an error
System logs generated by third-party tools

2.3 Third-Party Services

The App uses third-party services that may independently collect information. Their privacy policies can be accessed at the links below:

3. How We Use Your Information

Your information is used for the following purposes:

Verifying your identity and creating your user account
Providing, maintaining, and improving the App’s services
Processing secure online payments
Sending policy updates, alerts, and notifications
Ensuring system security, monitoring usage, and preventing fraud
Complying with legal and regulatory requirements

Your information will not be shared with third parties except as outlined in this policy or where legally required.

4. Security of Information

We apply industry-standard security measures, including:

Encrypted communication between your device and our servers
Regular server updates and malware scans

However, no digital system can guarantee absolute security. You are responsible for ensuring your mobile device is secure and free from malware.

5. Account Login and Responsibility

When registering for the App, you must create a secure username and password. You are responsible for:

Keeping your login credentials confidential
Preventing unauthorized access to your account
Not sharing your credentials with others
Notifying SLIC Life immediately if you suspect unauthorized access or account compromise

SLIC Life is not liable for losses resulting from the misuse of your credentials prior to receiving notice from you.

6. Service Availability

We aim to provide continuous access to the App. However, availability may be affected by:

Scheduled maintenance
System upgrades
Technical issues beyond our control

SLIC Life does not guarantee 24-hour uninterrupted service.

7. Supported Platforms

The App supports:

Android devices running Android 4.2 or later
Apple devices running iOS 11 or later

8. Links to External Sites or Services

The App may contain links to external websites or services. SLIC Life is not responsible for their content, privacy practices, or data handling processes. Users are encouraged to review their respective privacy policies.

9. Termination of Account

If you wish to deactivate your account, you must notify SLIC Life. Access will be terminated once confirmation is provided.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When updates occur:

The updated version will be published within the App or on our official website
Changes take effect immediately upon posting

Continued use of the App signifies acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the Republic of Sri Lanka.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Sri Lanka Insurance Corporation Life Ltd.
Email: sliclife.software@gmail.com/ softwarelife@sliclife.com
Phone: +94 11 2 377 377
Address: No. 21, Vauxhall Street, Colombo 02, Sri Lanka.